Reservation Policy
This policy explains when a Wiggie booking is reserved. It is part of our Terms and Conditions and should be read with the Cancellation Policy and Refund Policy.
Last updated: 11 November 2026 (Asia/Calcutta). Wiggie is a brand of TK Petcare Solutions Private Limited.
1. An enquiry is not a reservation
Submitting a form on this Website, sending a WhatsApp message, or asking for a quote does not hold a slot. Until we confirm, your request is only an enquiry. This Website does not take payment and does not run a checkout.
2. When a booking is confirmed
A stay, visit, training plan, taxi ride, food order, relocation, or funeral arrangement is reserved only after we agree the plan with you and you accept the rate in writing (including WhatsApp). If the confirmation asks for an advance, the reservation is complete when that amount is received, unless the confirmation says the slot is held from the moment you accept the rate.
The confirmation should state the service, dates or session count, the rate, any advance, and any cancellation or rescheduling fee that applies to that booking. Please check it and tell us at once if something is wrong.
3. How long a quote is held
A quote is valid for the period stated in the message we send you. If no period is stated, it is an offer we may update if the dates, the pet’s needs, or our availability change before you accept. Once you have accepted and the booking is confirmed under section 2, the reserved slot is held in line with the Cancellation Policy.
4. What a reservation covers
The reservation covers only what is written in the confirmation. Extra visits, a heavier pet than you told us about, a different address, or add-on work are not reserved until we agree them and, where needed, a revised rate.
This site does not operate a stored wallet. Any advance you pay is held against that booking and is refunded only as the Refund Policy allows.
5. Contact
Questions about a reservation can go to wiggie.petcare@gmail.com. Complaints: see our Grievance Redressal Policy.
Frequently asked questions
Does sending the form hold a slot?
No. An enquiry is not a reservation. A booking is reserved only after you accept the quoted plan, and any requested advance is received, unless your confirmation says otherwise.