Refund Policy

This policy explains when Wiggie issues a refund, how it is paid, and how to ask for one. It is part of our Terms and Conditions and should be read with the Cancellation Policy.

Last updated: 11 November 2026 (Asia/Calcutta). Wiggie is a brand of TK Petcare Solutions Private Limited.

1. When you get a full refund

You will get a full refund of the amount you paid for a booking, or the unused part of a plan, when:

• we or the professional cancel, and the service will not happen;
• you cancel within a free-cancellation period that was stated in your confirmation, and no part of the service has been delivered;
• we cannot provide the service we confirmed and you do not accept an alternative we offer; or
• Indian law requires a full refund, including where the booking was not confirmed or payment was taken in error.

2. When you get a partial refund

A partial refund may apply if you cancel after a free-cancellation window that was stated in your confirmation, if only part of a plan has been delivered, or if an advance is kept only to the extent of a fee that was stated when you booked. We will confirm the amount in writing before we process it.

3. If something went wrong with the service

If a confirmed service was not provided, was incomplete, or was deficient, we will put it right where we reasonably can, or refund a fair part of what you paid, including a full refund where that is the fair outcome. You still have every remedy the Consumer Protection Act, 2019 gives you.

4. What is not refunded

• Services fully delivered as booked, unless they were deficient.
• A cancellation or no-show fee that was clearly stated in your confirmation.
• Funeral or cremation work already carried out, and third-party costs already paid with your approval that cannot be recovered.
• Fresh food already prepared or packed to your order, except as your confirmation or the law requires.

5. How and when refunds are paid

If a refund is due, we will return it by the same method you used to pay, or another method we both agree, once we have confirmed the amount. This Website does not hold a wallet. We will initiate the refund promptly after it is approved, and in any case within the time required by applicable law and by the payment provider. The time it takes to appear in your account depends on your bank or UPI app.

6. How to ask for a refund

Email wiggie.petcare@gmail.com with your name, the number you booked with, the date of the booking, and what you would like refunded. You can also raise it through our Grievance Redressal Policy. We will not ask you to fill a long public form for this.