Cancellation Policy

Plans change. This policy explains how to cancel or reschedule a Wiggie booking and when a fee may apply. It is part of our Terms and Conditions. The fee that applies is the one stated when you confirmed the booking, and we will repeat it when you ask to cancel. Refunds, when they are due, follow our Refund Policy.

Last updated: 11 November 2026 (Asia/Calcutta). Wiggie is a brand of TK Petcare Solutions Private Limited.

1. How to cancel or reschedule

Email wiggie.petcare@gmail.com. The time we receive your message is the time of the request. We will confirm the change in writing.

2. Rescheduling

We will try to move a booking to a new slot when we can. Whether a reschedule is free, and how close to the start time you can ask, will be stated in your confirmation. If we cannot offer a new slot you can accept, the request is treated as a cancellation for the purpose of any fee already stated.

3. Cancellation fees

We will not invent a percentage or a flat fee on this page. If a cancellation, no-show, or late-change fee applies, it will have been stated in plain words when you confirmed the booking. If we did not state a fee then, we will not introduce one after the fact.

A no-show means you cancel after the start time, or the professional arrives and cannot start because you or your pet are not available, or access was not arranged, unless the failure was ours.

4. If we or the professional cancel

If we or the professional cannot go ahead, we will tell you as soon as we can, help look for another suitable option when one exists, and refund any amount you have already paid for the part that will not happen, as set out in the Refund Policy. You will not be asked to pay a cancellation fee in that case.

5. Exceptions

Funeral arrangements already carried out cannot be undone. Costs already paid to a third party with your approval (for example a crematorium slot) may not be recoverable, and we will be clear about that in the quote. Fresh food that has already been prepared or packed to your order may be treated as set out in your confirmation.

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019, including where a service is deficient.

6. Contact

Questions: wiggie.petcare@gmail.com. Complaints: Grievance Redressal Policy.