Safety and trust
Wiggie is built around a simple idea: you should know who is looking after your pet, you should be able to meet them first, and you should hear a clear yes or no when a request is outside what we can do carefully.
Background-verified people
Hosts, sitters, groomers, trainers and drivers are background-verified before we introduce them.
Meet before you book
For boarding, sitting, grooming and training, you can meet the person first. Nothing is confirmed before you are comfortable.
Home, not a kennel row
Boarding happens in a real home. Sitting and grooming happen in yours. Training is practised in the rooms and lanes your dog already knows.
Vet-safe products you approve
We use products you have agreed, or the food and shampoo your pet already knows.
Photo updates on request
Carers can send pictures on WhatsApp during a stay or visit, so the day is not a blank.
Clear limits
We are not a clinic, an ambulance, or a relocation company. If a brief looks unsafe, we will decline it rather than stretch.
What this page does not claim
This is not a warranty programme and it is not an insurance policy. We will not invent coverage, payout figures, or review scores. If something goes wrong, write to Maya Karthik — the grievances page explains how. For booking changes, see cancellation and refunds.
Frequently asked questions
What does background-verified mean?
Hosts, sitters, groomers, trainers and drivers go through a background verification before we introduce them to you. You can still meet them before a stay or visit is confirmed.
Do you guarantee that nothing will ever go wrong?
No. We work carefully, we will tell you what we can and cannot do, and we will contact you if something needs a decision. We do not invent an insurance slogan or a promise we cannot stand behind.
What if my pet needs a vet during a stay?
We will contact you. Wiggie is not a veterinary clinic. You stay responsible for medical decisions and costs unless we have agreed something else in writing for that booking.