Cancellation, refunds and reservations
This is a plain-language draft for how Wiggie handles a booking that needs to change. Maya Karthik should review it before launch. It is not a substitute for formal legal advice.
When a booking is confirmed
A stay, visit, training plan, taxi ride or funeral arrangement is confirmed only after we agree the plan with you and you accept the rate, which we share as a quote. This website does not take payment. Until that confirmation, your enquiry is only an enquiry.
How to cancel or reschedule
Write to us on WhatsApp, call +91 95918 87878. Tell us as soon as you can. We will say what we can change, and whether any fee agreed at confirmation still applies.
Fees
We will not invent a percentage here. If a cancellation or rescheduling fee applies, it will be stated in plain words when you confirm the booking. If we did not state a fee then, we will not introduce one after the fact.
If Wiggie has to cancel
If we or the carer cannot go ahead, we will tell you as soon as we can, help look for another suitable option when one exists, and refund any amount you have already paid for the part that will not happen.
Refunds
If a refund is due, we will return it by the same method you used to pay, or another method we both agree, once we have confirmed the amount. Completed visits and completed rides are not refunded, except where we have failed to provide the service we agreed. Funeral arrangements already carried out cannot be undone; we will still be clear about any unused part of a plan.
Contact
Questions can go to Maya Karthik on WhatsApp, by phone, or on WhatsApp. See also our terms and grievances pages. Last drafted 10 November 2026 (Asia/Calcutta).